1.1 Information We Collect

Three Bros Labs dba Express Peptide Co (“Company,” “we,” “us,” or “our”) collects information necessary to operate our website, process transactions, prevent fraud, comply with legal obligations, and communicate with customers. Information collected may include:

Full name, email address, and phone number
Billing and shipping addresses
IP addresses, browser data, and device information
Order history and account activity
Account credentials (username and hashed password)
Marketing preferences and communication opt-in/opt-out status

1.2 Account Registration

Customers are required to create a registered account before purchasing products from our website. Account creation requires providing a valid email address, creating a secure password, and agreeing to these policies. Account holders are responsible for maintaining the confidentiality of their login credentials and for all activity that occurs under their account. We reserve the right to suspend or terminate accounts that violate our policies.

1.3 How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill orders
To create and manage your account
To send transactional communications (order confirmations, shipping updates, account notices)
To send marketing and promotional communications, including email newsletters and product updates, to customers who have provided their information and not opted out
To analyze and improve our website and product offerings
To comply with legal obligations and prevent fraud

1.4 Marketing Communications & CAN-SPAM / TCPA Compliance

By creating an account, you consent to receive marketing communications from Express Peptide Co. We comply with the CAN-SPAM Act and, where applicable, the Telephone Consumer Protection Act (TCPA):

Every marketing email will include a clear and conspicuous unsubscribe link
We will honor opt-out requests within ten (10) business days
Our email headers and subject lines will accurately reflect the sender and content
We will not send marketing texts or calls to your phone number without separate, express written consent
You may opt out of marketing emails at any time by clicking “Unsubscribe” in any email or by contacting us at brandon@expresspeptideco.com

Opting out of marketing communications will not affect transactional or account-related emails, which are required for the operation of your account.

1.5 Payment Information

Payment information is processed by third-party providers including Authorize.net and other processors we may utilize. We do not store full payment card numbers on our servers. All payment data is handled in accordance with applicable PCI-DSS standards.

1.6 Sharing of Information

We do not sell customer personal information. We may share information with:

Service providers and technology vendors who support our operations
Payment processors and shipping providers necessary to fulfill orders
Government authorities where legally required or compelled by law
Successors in interest in the event of a merger, acquisition, or sale of assets

1.7 Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience, analyze traffic, and deliver relevant content. You may adjust cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

1.8 California Privacy Rights (CCPA/CPRA)

California residents have the following rights regarding their personal information:

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information (subject to certain exceptions)
Right to correct inaccurate personal information
Right to opt out of the sale or sharing of personal information
Right to non-discrimination for exercising privacy rights

To exercise these rights, contact us at brandon@expresspeptideco.com. We will respond to verifiable requests within forty-five (45) days as required by law. We do not sell personal information.

1.9 Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

1.10 Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Account data will be retained for the duration of your account and for a reasonable period thereafter.

1.11 Children’s Privacy

Our website is not directed to individuals under the age of 21. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a person under 21 without appropriate verification, we will take steps to delete such information. If you believe a minor has provided us with personal information, please contact us immediately at brandon@expresspeptideco.com.

1.12 Contact

For privacy-related inquiries: brandon@expresspeptideco.com

2. Terms and Conditions

Use of this website constitutes acceptance of these Terms and Conditions (“Terms”). By creating an account or placing an order, you agree to be bound by these Terms in their entirety. If you do not agree, do not use this website.

2.1 Eligibility

You must be at least twenty-one (21) years of age to access or purchase from this website. By registering an account or placing an order, you represent and warrant that you meet this age requirement. We reserve the right to verify age at any time and to refuse or cancel orders where age requirements are not met.

2.2 Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately at brandon@expresspeptideco.com if you suspect unauthorized access to your account. We are not liable for losses arising from unauthorized account use due to your failure to maintain credential security.

2.3 Acceptable Use

You agree to use this website only for lawful purposes and in compliance with all applicable laws. You agree not to:

Misrepresent your identity, age, or qualifications
Attempt to purchase products for human or animal consumption or use
Engage in fraudulent transactions
Interfere with website operation, security, or other users
Reverse engineer or copy any aspect of our website or products

2.4 Pricing and Availability

Prices are subject to change without notice. Product availability is not guaranteed. We reserve the right to correct pricing errors, cancel orders placed at incorrect prices, and limit purchase quantities.

2.5 Right to Refuse Service

We reserve the right to refuse service, cancel orders, restrict quantities, or terminate accounts at our sole discretion, including but not limited to cases involving fraud, misuse, or violation of these Terms.

2.6 Modification of Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with a revised effective date. Continued use of the website after such changes constitutes acceptance of the updated Terms. We encourage you to review these Terms periodically.

3. Research Use Only Policy

ALL PRODUCTS SOLD BY EXPRESS PEPTIDE CO ARE SOLD EXCLUSIVELY FOR LAWFUL LABORATORY RESEARCH PURPOSES BY QUALIFIED RESEARCH PROFESSIONALS. BY PURCHASING FROM THIS WEBSITE, YOU MAKE THE FOLLOWING REPRESENTATIONS AND WARRANTIES:

You are a qualified researcher, scientist, or licensed professional with the knowledge and facilities necessary to safely handle research chemicals
Products will be used solely in a controlled laboratory or research environment
Products are NOT intended for human consumption, animal consumption, injection, implantation, ingestion, inhalation, or any other form of bodily introduction
Products are NOT intended for diagnosis, treatment, cure, or prevention of any disease or condition
Products are NOT intended for cosmetic, food, or agricultural use
You will comply with all applicable federal, state, and local laws governing the purchase, possession, and use of research materials

Misrepresentation of intended use is a violation of these Terms and may expose you to civil and criminal liability. We reserve the right to cancel orders where misuse is suspected.

4. FDA and Regulatory Disclaimer

Products sold by Express Peptide Co have not been evaluated by the U.S. Food and Drug Administration (FDA) unless specifically and expressly stated otherwise. No product sold on this website is intended to diagnose, treat, cure, or prevent any disease or medical condition.

Product descriptions, educational content, and any other information provided on this website are for informational and research reference purposes only and do not constitute medical advice, healthcare recommendations, or endorsement of any specific use.

Customers are solely responsible for ensuring compliance with all applicable federal, state, and local laws and regulations prior to purchasing, possessing, or using any product sold by Express Peptide Co. Regulatory status of research chemicals may vary by jurisdiction. It is your responsibility to determine legality in your location before purchase.

5. Account Registration and Use Policy

A registered account is required to purchase products from Express Peptide Co. By registering an account, you agree to the following:

5.1 Registration Requirements

You must provide accurate, complete, and current information during registration
You must be at least 21 years of age
One account per individual customer; creating multiple accounts is prohibited
You must use a valid email address that you own and monitor

5.2 Marketing Consent

By creating an account and providing your contact information, you expressly consent to receive marketing and promotional communications from Express Peptide Co, including but not limited to:

Product announcements and new arrivals
Promotional offers and discount codes
Educational research content and newsletters

You may withdraw consent to marketing communications at any time by using the unsubscribe link in any marketing email or by contacting brandon@expresspeptideco.com. Withdrawal of marketing consent does not affect transactional or account communications.

5.3 Account Termination

We reserve the right to suspend or permanently terminate accounts for violation of these Terms, suspected fraud, misrepresentation of age or qualifications, or any other conduct we deem detrimental to the Company or other customers. Account termination does not relieve you of any outstanding obligations.

6. Shipping Policy

Orders are generally processed within one (1) to three (3) business days of receipt. Processing times may vary during high-volume periods or due to verification requirements.

Shipping estimates provided at checkout are not guaranteed delivery dates
Risk of loss transfers to the customer upon delivery to the carrier
Customers are responsible for providing accurate and complete shipping information; we are not liable for delays or non-delivery resulting from incorrect information
We reserve the right to require signature confirmation for any order
International shipments are not currently offered unless otherwise expressly announced

If a package is lost or damaged in transit, please contact us within 72 hours of the expected delivery date at brandon@expresspeptideco.com.

7. Returns and Refunds Policy

Due to the nature of research materials, all sales are final. We do not accept returns of any product for any reason other than the following limited exceptions:

Verified carrier damage reported with photographic documentation
Incorrect item shipped (item received differs from item ordered)
Missing items from a confirmed order

All claims for the above exceptions must be submitted within seventy-two (72) hours of delivery to brandon@expresspeptideco.com with supporting documentation. We reserve the right to require return of incorrect items before issuing a replacement or credit. Refunds, if issued, will be processed to the original payment method within seven (7) to ten (10) business days.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THREE BROS LABS DBA EXPRESS PEPTIDE CO, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOSS OF DATA, PERSONAL INJURY, OR PROPERTY DAMAGE, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THIS WEBSITE OR PURCHASE OF PRODUCTS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM YOUR USE OF OUR WEBSITE OR PRODUCTS EXCEED THE AMOUNT ACTUALLY PAID BY YOU FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

9. Indemnification

You agree to defend, indemnify, and hold harmless Three Bros Labs dba Express Peptide Co, its owners, officers, directors, employees, contractors, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses (including reasonable attorneys’ fees), and judgments arising out of or related to:

Your use or misuse of any product purchased from us
Your breach of any representation, warranty, or obligation under these Terms
Your violation of any applicable federal, state, or local law or regulation
Any claim by a third party arising from your actions or omissions

We reserve the right, at your expense, to assume exclusive defense and control of any matter for which you are required to indemnify us. You agree to cooperate with our defense of such claims.

10. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

10.1 Informal Resolution

Before initiating any formal dispute, you agree to contact us at brandon@expresspeptideco.com to attempt to resolve the dispute informally. We will attempt to resolve the dispute within thirty (30) days of receipt of your notice.

10.2 Binding Arbitration

If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms or your use of our website or products shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall take place in Riverside County, California. The arbitrator’s award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

10.3 Class Action Waiver

YOU AND EXPRESS PEPTIDE CO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

10.4 Governing Law

These Terms and any disputes arising from them shall be governed by the laws of the State of California, without regard to conflict of law principles. To the extent that any dispute is not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Riverside County, California.

11. Intellectual Property

All trademarks, service marks, logos, branding, trade names, text, graphics, product descriptions, images, and website content are the exclusive property of Three Bros Labs dba Express Peptide Co or its licensors, and are protected by applicable intellectual property laws. Unauthorized use, reproduction, modification, distribution, or republication of any content is strictly prohibited without prior written consent.

12. Electronic Communications

By creating an account and using this website, you consent to receive electronic communications from us, including:

Order confirmations and transactional emails
Shipping and delivery notifications
Account security and policy update notices
Marketing and promotional emails (subject to opt-out rights in Section 1.4)

Electronic communications satisfy any legal requirement that such communications be in writing. You agree that all agreements, notices, disclosures, and other communications we provide electronically meet any applicable legal requirements.

13. Chargeback and Fraud Policy

We take fraud seriously and maintain comprehensive records of all transactions, including IP addresses, account information, and order details. The following policy applies:

Orders suspected of fraud may be delayed, placed on hold, canceled, or reported to law enforcement
Initiating a chargeback without first contacting us at brandon@expresspeptideco.com to attempt resolution constitutes a breach of these Terms
Fraudulent or unwarranted chargebacks may result in account termination, referral to collections, and legal action to recover amounts owed plus costs and attorneys’ fees
We reserve the right to dispute any chargeback with documentation of the original transaction and these agreed-upon Terms

14. Checkout Acknowledgment

Prior to completing any purchase, customers will be required to affirmatively confirm the following by checking an acknowledgment box at checkout:

I am at least twenty-one (21) years of age
I am a qualified researcher or professional purchasing products exclusively for lawful laboratory research purposes
I understand that products sold by Express Peptide Co are NOT intended for human consumption, animal use, injection, or any therapeutic or cosmetic purpose
I have read, understand, and agree to all policies published on this website, including the Privacy Policy, Terms and Conditions, Research Use Only Policy, and FDA Disclaimer
I consent to receive marketing communications from Express Peptide Co and understand I may opt out at any time

Failure to complete this acknowledgment will prevent order completion. This acknowledgment constitutes a binding representation upon which Express Peptide Co relies in processing your order.

15. General Provisions

15.1 Entire Agreement

These policies constitute the entire agreement between you and Three Bros Labs dba Express Peptide Co with respect to your use of our website and purchase of products, and supersede all prior agreements or understandings.

15.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

15.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce such provision in the future.

15.4 Assignment

We may assign these Terms or any rights hereunder without your consent. You may not assign your rights or obligations under these Terms without our prior written consent.

15.5 Contact Information

For all policy, legal, privacy, or account inquiries:

Three Bros Labs dba Express Peptide Co

Website: www.expresspeptideco.com

Email: brandon@expresspeptideco.com

Location: 1196 1st St, Norco, CA 92860

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